Lollypotz

Delivery

IMPORTANT INFORMATION IN RELATION TO CHRISTMAS 2020 DELIVERIES

As at 21/12/2020 Lollypotz had dispatched all parcels for Australia wide delivery.    Customers will have received tracking details.

At 2.30 pm on Tuesday 22 December, our carrier, TNT Express, advised us that it was likely there will be delays on parcels already within the system and on board, and to expect some deliveries will not make it by Christmas.

PLEASE NOTE:   THIS IS OUT OF THE CONTROL OF LOLLYPOTZ PTY LIMITED - UNEXPECTED BORDER CLOSURES IN NSW/QLD/WA HAVE SIGNIFICANTLY IMPACTED COURIER SERVICES DOWN THE EAST COAST OF AUSTRALIA.

THIS WILL NOT IMPACT CANBERRA AND SURROUNDING AREAS, NOR DO WE BELIEVE IT WILL IMPACT WA, NT OR SA DELIVERIES AS OUR RECORDS INDICATE THAT OUR DELIVERIES TO THOSE STATES HAVE BEEN FULFILLED.

Lollypotz has identified a number of parcels which are still in transit and hope that they will be delivered by Christmas.     If they are not, we undertake to engage with our customers to resolve a solution to suit the customer if they are impacted.

We understand the importance of Christmas gifts to family and friends and if this does impact you, we sincerely apologise for any delay caused.    Please feel free to contact us to discuss.

Parcels are on board if not delivered by COB Thursday 24 January, it is expected they will arrive Tuesday 29 Jan - Thursday 31 Jan.

Thank you for your consideration and Merry Christmas.

PLEASE NOTE THAT THERE ARE DELAYS BY COVID-19 SITUATION - CLICK HERE

FOR DETAILS - NORMAL DELIVERY TIMES DISCLOSED BELOW DO NOT APPLY DURING COVID-19

We will deliver your bouquet to anywhere in Australia.

Delivery costs are per bouquet. Delivery charges will be reduced for large orders for delivery to the one location. We will discuss these charges at the time you place your order.

Delivery rates are as follows:-

PICKUP, FYSHWICK , POSTCODE 2609 $0.00
ACT ACT & QUEANBEYAN (same day if ordered before noon Mon-Fri) $15.00
NSW ALL AREAS NSW (24-48 hours delivery time) $16.50
VIC ALL AREAS VIC (24-72 hours delivery time) $18.50
SA    ALL AREAS SA (48-72 hours delivery time) $20.00
WA ALL AREAS WA (6-10 days delivery time) $27.50
NT NORTHERN TERRITORY (6 - 10 days delivery time) $27.50
TAS  ALL AREAS TAS (6-10 days delivery time) $27.50
QLD ALL AREAS QUEENSLAND (48-72 hours delivery time) $20.00

Please note:

We generally do not deliver on weekends, unless prior arrangements are made with our Call Centre.  

Saturday Deliveries can be made ONLY to the Canberra/Queanbeyan region.

Please contact us for enquiries re weekend deliveries. 

For orders weighing over 25kgs, additional freight may be charged. 

If orders are received by 12 noon and are to be delivered into the Canberra area, delivery can be made same day.    If orders are required to be sent via a country courier, please contact us for Delivery dates.

Deliveries into Canberra are carried out by employed our own personnel.   Any parcels delivered outside of the Canberra region are sent via TNT EXPRESS.      Unfortunately we are unable to guarantee specific delivery times.

Once the parcel has left our office and tracking is provided, we are unable to guarantee the delivery time of that parcel.   Whilst every effort is made to deliver the parcel on the requested date,we have no power/control or influence over external couriers.     Unfortunately at times, parcels may be delivered outside Customer's expected delivery timeframe, however the only control we have is to ensure the parcel is dispatched in accordance with anticipated time frames for delivery.

Refunds WILL NOT provided for parcels that are delivered outside the Customer's allocated timeframe, provided the parcel was dispatched by us with sufficient time for delivery.

If re-delivery is required due to no one being at home and authority to leave has not been provided or the bouquet cannot be left with anyone nearby, then it will be taken back to the office it was sent from.  A re-delivery fee made up of the cost to bring it back to our office as well as the additional fee for it to be delivered again will be charged.

Parcels which are damaged in transit, and returned to us by the external courier prior to delivery to the Customer, will be refunded to the Customer.

 


TOP