Terms & Conditions
The prices shown by each product featured on our website are all in Australian Dollars and are inclusive of Goods and Services Tax (GST) of 10%. They do not however include delivery.
Delivery is 1-5 working days (excluding Saturdays and Sundays), depending on where you are having the bouquet delivered.
During peak periods such as Christmas, Easter, Mother's Day, Father's Day and Valentine's Day, we recommend all orders should be placed as early as possible to avoid disappointment.
We cannot accept responsibility if you have given us a wrong or incomplete delivery address, if we cannot gain access to the address provided or if the intended recipient is not at the given address when we call. We will not be responsible for any damage (or loss) to a gift that has been left unattended. We recommend you provide us with alternative delivery information (such as leave with the neighbour) to prevent any incidents occurring.
Any claim for non delivery must be lodged within 28 days of requested dispatch date.
Damage in Transit
Unfortunately, once our gifts leave our premises we have little control of them. Our couriers are trusting and reliable, but in the rare event that a gift gets damaged whilst in transit, please contact us ASAP so we can investigate with the couriers and arrange for replacement delivery. Any damages must be reported by the next day. We will also require the damaged arrangement to be given back to courier on the arrival of the replacement.
Each and every arrangement is handcrafted and cannot be exactly as the photo shows. We, however, make every effort to deliver consistent product. The amount of chocolates used and value of the arrangement will remain the same. If we need to alter the container for any reason we will replace it with another item of similar appearance with equal or greater value of money.
We have made every effort to ensure that colour reproduction of images and product text descriptions are as accurate as possible. However, slight variations may occur.
Changes to Your Order
Changes to an order that has already been placed will depend on what stage you order is at. Please contact us ASAP to discuss your changes and we will be able to advice you if it is at all possible, we will in any case try our best.
Purchase of Alcohol
Warning. It is an offence to supply alcohol to a person under the age of 18 years and for a person under the age of 18 to purchase or receive alcohol. Alcohol cannot be delivered to or received by any person under the age of 18.
Some of our Bouquets may contain traces of Nuts.
We have had requests to make our Chocolate Bouquets to suit dietary requirements. We are happy to fulfill these requests, just call us and we discuss any changes.
We are committed to ensuring that your experience with us is a positive one. Every purchase you make is covered by our unconditional replacement guarantee. If you are not completely satisfied with any product you purchase from us please get in contact with us and we will arrange a replacement on return of the bouquet.